Frequently Asked Questions
If your answer isn’t here, call TURFIX at 888.495.3194.
Does TURFIX sell the equipment pictured on the Equipment page of this site? How do you order?
Please call TURFIX at 888.495.3194 to order your equipment. After we discuss your needs we will assist you in your purchase and place your order.
How often should you have a professional perform maintenance on your field?
TURFIX will perform a free on-field inspection to determine the condition of the field. We will develop a customized maintenance program to suit the specific needs of the field, and determine the frequency of service needed. All services are performed by trained on-staff technicians. We use specialized equipment designed to extend the life and playability of your sports field. With every visit we will compile a complete report, including photographs, to detail the condition of all aspects of the ﬁeld. In addition, we identify any concerns that can lead to potential problems.
Does your field need professional maintenance?
Every field needs scheduled maintenance for extended life. Call TURFIX to establish your scheduled maintenance plan. Fields may need emergency care on occasion.” TURFIX provides premium quality repair by trained professionals. At TURFIX your field will be repaired by our professionals, we do not hire contractors.
Does TURFIX handle scheduled maintenance on fields installed by someone else?
Absolutely! TURFIX will schedule maintenance for your field no matter who provided the installation. Please call us at 888.495.3194 to discuss your options.
How do I maintain my field between professional maintenance appointments?
At TURFIX, we offer training for field/turf owners. Please call us today at 888.495.3194 to discuss consulting and field maintenance programs.
How long does a synthetic turf field last?
Synthetic turf fields are warrantied for eight years but can last 10 – 12 years with proper maintenance and repairs.
Is maintenance of synthetic turf required?
Synthetic turf requires much less work as compared to natural grass, but maintenance is necessary to maximize the longevity of your field. Basic maintenance should include brushing up the fiber. Debris removal is recommended twice a year for a deeper cleaning. Dependent on the type of surface and usage, more maintenance could be required to remove contamination and to de-compact the infill. Please contact TURFIX for maintenance procedures and guidelines at 888.495.3194.
What is covered under my synthetic turf warranty?
Most synthetic turf fields are warrantied for eight years. Natural wear is not covered. Preventative maintenance such as grooming and deep-cleaning are the responsibilities of the owner. Open seams and loose in-lays are typically the responsibility of the turf company that performed the installation.
How do I know if my synthetic turf is safe after the warranty has expired?
Our number one priority is to ensure the safety and well-being of your athletes. Although there is not a specific time or guidelines as to frequency of G-max testing, which is testing the hardness of the surface, your field will naturally become firm over time. This could become a safety concern if unattended. If your field is out of warranty it would be beneficial to have it G-max tested to stay in compliance per American Society for Testing and Materials (ASTM).