Understanding Artificial Turf Warranties
When you invest in an artificial turf field or landscape, you expect it to hold up its end of the deal and last a long time so you can get the most out of your investment.
Artificial turf is a major investment and you should certainly expect it to come with a warranty to protect it. But, all too often, artificial turf companies offer warranties and guarantees outlined by fine print and fleeting promises.
All artificial turf products and companies are not created equal and neither are the warranties that back them. So what constitutes a top quality artificial turf warranty? Here’s what to look for:
The History of the Company
With the rapid growth in artificial turf popularity, many new companies have appeared on the scene. Companies in the artificial turf industry come and go, and that’s bad news for warranty holders. A warranty of any length doesn’t hold much value coming from a “here today, gone tomorrow” artificial turf company. When judging the quality of a warranty, look for a company that’s been around the block. At Turfix, we have a long history of long-term success, indicating a high level of quality that shows we’re here to stay.
The Transparency of the Warranty
The last thing you want to do is keep tabs on multiple businesses: one that sold you the artificial turf, one that installed it, and one that manufactured it (especially if it’s made overseas). Names, locations, contact information, policies—it’s not only inconvenient, but also creates more uncertainty when it comes to your warranty. At Turfix, you don’t have to worry about this because we handle every detail in-house, from the initial design consultation to the professional installation to future maintenance and repairs.
The Flexibility of the Warranty
Being able to make a change during the span of your warranty is important. When you sell your property with a lush spread of artificial turf, the remainder of the warranty goes with it. Turfix makes transferring the warranty easy. Just give us a call to request transfer of the remainder of the warranty and we will provide a Proof of Transfer certificate for your records.
The Claims Process
Getting an issue resolved shouldn’t consume your day or leave you frustrated. You should know exactly what to do and quickly get the assistance you need. At Turfix, our claims process is simple. For instant access to our seasoned artificial turf professionals poised to answer your toughest technical questions, just give us a call and we will be happy to sort it out for you ASAP.
The Long-Term Value
As the regional installer of EasyTurf, which is the number one artificial turf in the country, our artificial turf meets stringent and demanding quality standards. That’s why we are able to offer a 15-year manufacturer’s warranty that’s non-prorated, meaning the warranty doesn’t lose value over time versus a prorated warranty that declines in value throughout the term.
While warranties are important, at the end of the day, the quality of the product itself and the integrity of the company behind it should be the main determinate of your decision to invest in artificial turf.
Turfix is recognized as the Midwest’s leading synthetic turf company not only because we install beautiful, lush artificial turf fields following the industry’s top standards, but we innovate and lead the way for how turf should be installed. And not only are we able to offer a top-notch warranty, we also guarantee all of our work. If we make a mistake, our goal is to fix it within 24 hours. At Turfix we’ve got you covered!
Contact Turfix today if you have any questions about our warranty. We love consulting with current and prospective customers on any and all things artificial turf!